About
Susan Kraft-Yorke
- Principal Consultant
- Information Architect
- Founder, Kraft Consulting LLC
Susan Kraft-Yorke brings 30 years of experience across Silicon Valley technology environments, leading technical writing, documentation strategy, content migration, metadata, docs-as-code, and Information Architecture initiatives.
Kraft Consulting is a small, focused firm. Susan leads the practice as principal, with a team across delivery, training, and technical account management. The firm takes on one enterprise engagement at a time, so each client receives senior attention from start to finish.
Expertise
Information Architecture and technical writing
The Kraft Consulting experts combine Information Architecture, technical communications, taxonomy, metadata, documentation governance, developer content, and AI-assisted information analysis. They help engineering and business teams make sense of complex systems and the documentation that surrounds them.
Enterprise experience
Built in demanding environments
Susan has spent her career in enterprise technology, from startups and growth-stage companies to global institutions. Her focus is diagnosing documentation breakdowns, architecting publication systems that scale, and leading large content migrations that reduce search time and restore trust in documentation.
Experience includes work with
- Citadel Securities
- Fiserv
- BNY Mellon
- Intuit
- Plume Design
- Apple
- Oracle
- SAP
- Amdocs
- Thermo Fisher Scientific
A combination of employment, consulting, and project experience.
Areas of expertise
What Susan brings
- Enterprise software and developer platforms
- Finance, payments, and fintech
- Cloud and big data platforms
- Compliance and security documentation
- Networking and telecommunications
- API and SDK documentation
- Documentation governance
- Repository transformation
- Metadata, taxonomy, and findability
- Human-governed AI-assisted documentation
Professional approach
Evidence and human judgment
Kraft Consulting combines Information Architecture with evidence and human judgment. AI can identify and recommend, evidence can explain the concern, and an authorized person makes the decision. This keeps expertise and accountability with the people responsible for the work.
Documentation earns its value by supporting the product and the people who rely on it.
In practice
At a global technology organization, the standardized incident-response runbooks, grounded in SRE practice and aligned with ITIL and NIST, stayed hard to find at the moment they were needed most. During an outage, responders rebuilt corrective steps from scratch. Structuring that knowledge and making it findable turns a repeated scramble into a fast, repeatable recovery.
Research and published papers
Grounded in published work
Susan's approach rests on published research on the cost of information friction, the valuation gap it creates, and the role of Information Architecture in the age of AI.
Speaking
Conference presentations
The ROI of Information Architecture
Information Architecture Conference, 2026
Information Architecture ROI During the AI Explosion
Worldwide IA Café, Spring 2026
Location and availability
Based in the Hudson Valley
Susan is based in the Hudson Valley, within commuting distance of Manhattan. Kraft Consulting works with enterprise teams both remotely and on-site.
Connect on LinkedIn.
Next step
Request a private briefing
A private briefing is a direct conversation about your documentation environment and the business outcome you want to achieve. Qualified discussions can continue under an NDA.