Services & business value
Turn scattered information into a governed business asset.
Kraft Consulting addresses the payroll cost of information friction across the whole organization, from the C-suite to on-call engineering to new-hire onboarding. The work moves documentation from a daily drain into a measurable asset.
The business problem
Everyone pays the search tax
When people cannot find current, correct information, they search, wait, guess, or rebuild what already exists. That lost time lands in payroll, in every function and at every level.
1.8 hrs
per employee, per day, spent searching and gathering information
Source: McKinsey Global Institute, 2012.
~20%
of payroll lost to the information search tax
Source: Kraft Consulting research, 2025–2026.
$2.34T
estimated annual U.S. cost of that lost time
Source: Kraft Consulting research, 2025–2026.
The study that first named these hidden costs drew on knowledge-worker research and documented the waste across all industries and job functions (Feldman, IDC, 2005).
What Kraft Consulting provides
Services built around your business needs
Each engagement starts from a business situation and ends in a customer outcome.
Information Architecture Assessment
Related paper: Information Architecture ROI- Situation
- Leaders lack a baseline for where information friction lives and what it costs.
- What Kraft Consulting provides
- A senior review of how information is organized, owned, and retrieved across your environment.
- Deliverable
- A prioritized assessment of information risk.
- Outcome
- A clear picture of where to act first.
Documentation and Repository Audit
Related paper: Lost Time Searching for Information- Situation
- Content sprawls across wikis, drives, and repositories, with duplicates and stale files.
- What Kraft Consulting provides
- A structured audit of documentation and repositories that surfaces duplication, staleness, and gaps.
- Deliverable
- An inventory with clear keep, update, retire, and consolidate decisions.
- Outcome
- Less content to maintain and a defensible cleanup path.
Metadata and Taxonomy Design
Related paper: Information Architecture as the Control Layer for Enterprise RAG- Situation
- Inconsistent labels make retrieval unreliable and search results hard to trust.
- What Kraft Consulting provides
- Metadata and taxonomy designed to match how your business and its tools look for information.
- Deliverable
- A metadata and taxonomy framework with tagging guidance.
- Outcome
- Consistent, findable content across teams and systems.
Findability and Navigation Strategy
Related paper: Information Architecture ROI- Situation
- Good content stays buried, and people give up before they reach it.
- What Kraft Consulting provides
- Faceted discovery and navigation built around real user tasks.
- Deliverable
- A findability model with clear retrieval paths.
- Outcome
- People reach the right information in fewer steps.
Content Lifecycle Governance
Related paper: How to Keep Your IA Doc Site Evergreen- Situation
- Content drifts out of date because ownership and review cadence stay undefined.
- What Kraft Consulting provides
- Ownership, review triggers, and retirement rules that keep content current.
- Deliverable
- A lifecycle governance model with named owners.
- Outcome
- Documentation that stays trustworthy long after launch.
Docs-as-Code Transformation
Related paper: How to Keep Your IA Doc Site Evergreen- Situation
- Documentation lives apart from engineering, so updates lag the product.
- What Kraft Consulting provides
- A move to version-controlled, review-based documentation aligned with the engineering workflow.
- Deliverable
- A docs-as-code approach and a migration path.
- Outcome
- Documentation that updates with the product and scales with the team.
API and Developer Documentation
Related paper: Information Architecture ROI- Situation
- Incomplete or hard-to-use developer content slows adoption and raises support load.
- What Kraft Consulting provides
- Structure and strategy for API, SDK, and developer documentation.
- Deliverable
- A developer-documentation structure and content strategy.
- Outcome
- Faster developer onboarding and fewer support escalations.
Human-Governed AI Readiness
Related paper: Information Architecture as the Control Layer for Enterprise RAG- Situation
- AI and RAG return unreliable answers when the information beneath them stays unstructured and ungoverned.
- What Kraft Consulting provides
- Preparation of the information layer so AI retrieval is trustworthy, with people governing every decision.
- Deliverable
- An AI-readiness assessment of your information layer.
- Outcome
- More reliable AI answers, with people in control.
Stakeholder Research and Documentation Maturity Analysis
Related paper: Information Architecture ROI- Situation
- Leaders lack a shared, evidence-based view of documentation health.
- What Kraft Consulting provides
- Stakeholder research and a maturity analysis that benchmarks your current state.
- Deliverable
- A documentation maturity analysis grounded in stakeholder input.
- Outcome
- A shared baseline and a roadmap leadership can act on.
Business value
What the business gains
Faster information retrieval
People reach current, correct information in fewer steps, and skilled time returns to skilled work.
Clearer ownership
Every asset has a named owner, so accountability stays visible and current.
Stronger lifecycle control
Review cadence and retirement rules keep content current long after launch.
Reduced duplicate effort
Teams stop rebuilding guidance that already exists.
Improved documentation trust
Approved, evidence-supported content earns the confidence of engineers, auditors, and customers.
Better onboarding
New hires ramp faster on structured, findable knowledge.
Improved AI readiness
A governed information layer makes AI retrieval more reliable and closes the gap between AI spend and value.
Source: BCG, The Widening AI Value Gap, 2025.
More efficient documentation operations
Less content to maintain lowers the ongoing cost of documentation.
For the full evidence base, see the published research.
Next step
Request a private briefing
A private briefing is a direct conversation about your documentation environment and the business outcome you want to achieve. Qualified discussions can continue under an NDA.